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Needs attention

Identity verification could not be completed

Explain the failure without leaking fraud rules and provide retry or manual review paths.

Government IDFace + livenessProfessional credential
Current route: /verify/failed
Try AgainRequest Review

Page functions

  • Show recoverable failure
  • Allow retry
  • Create manual review case

Buttons and routes

Try Again/verify/id-typeOpen
Request Review/supportOpen

Route catalog

VerifiedByToni product pages

60 routes
/Reusable verified identity for real people and licensed professionalsOpen
/how-it-worksHow Toni verification worksOpen
/partnersVerification infrastructure for partner platformsOpen
/developersDeveloper integration centerOpen
/developers/docsToni API documentationOpen
/trustTrust, security, and privacyOpen
/supportSupport and verification helpOpen
/support/newCreate a support requestOpen
/privacyPrivacy PolicyOpen
/termsTerms of UseOpen
/data-policyData PolicyOpen
/signupCreate your Toni accountOpen
/loginSign in to ToniOpen
/verify-emailVerify email and phoneOpen
/forgot-passwordReset account accessOpen
/reset-sentReset link sentOpen
/reset-password/[token]Set a new passwordOpen
/logoutSigning outOpen
/onboarding/startStart Toni verificationOpen
/verify/id-typeChoose your ID typeOpen
/verify/id-captureCapture your IDOpen
/verify/id-reviewReview captured IDOpen
/verify/faceComplete face and liveness checkOpen
/verify/processingProcessing identity verificationOpen
/verify/professionWhat type of work do you do?Open
/verify/licenseVerify professional credentialOpen
/verify/license-processingProcessing credential verificationOpen
/verify/completeToni verification completeOpen
/verify/failedIdentity verification could not be completedOpen
/verify/license-pendingCredential verification is pendingOpen
/verify/license-failedProfessional credential could not be verifiedOpen
/dashboardYour Toni dashboardOpen
/dashboard/verificationVerification statusOpen
/dashboard/reportVerification reportOpen
/dashboard/credentialsProfessional credentialsOpen
/dashboard/credentials/addAdd a professional credentialOpen
/dashboard/credentials/[id]/editEdit credentialOpen
/dashboard/connectionsConnected appsOpen
/dashboard/connections/[id]Manage partner connectionOpen
/settingsAccount settingsOpen
/settings/securitySecurity settingsOpen
/oauth/authorizePartner authorization requestOpen
/oauth/callbackPartner callbackOpen
/consentShare Toni verification with partnerOpen
/continueContinue with ToniOpen
/partners/applyApply for partner accessOpen
/partners/application-submittedPartner application submittedOpen
/partners/signupCreate partner accountOpen
/partners/dashboardPartner dashboardOpen
/partners/apps/newCreate partner appOpen
/partners/apps/[id]Partner app settingsOpen
/partners/logsAPI logsOpen
/partners/billingPartner billingOpen
/adminAdmin command centerOpen
/admin/usersUser administrationOpen
/admin/verificationsVerification operationsOpen
/admin/manual-reviewManual review queueOpen
/admin/partnersPartner administrationOpen
/admin/audit-logsAudit logsOpen
/admin/fraud-signalsFraud signalsOpen

Dashboard navigation

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